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Agent platform · Production · Median 11w to GA

Custom AI agents,
wired to your
actual stack.

Production-grade agents — RAG, tool-use, evals, governance — embedded inside your VPC and connected to the systems your team actually uses. Voice, chat, document, embedded copilots. Median 11 weeks from scope to GA.

/ 01 — Architecture

One reference
architecture.
Hardened.

Every Zenrac agent is built on the same composable substrate — so what we ship for you in week 11 still passes audit in year three. No bespoke frameworks, no vendor lock-in.

/ Surfaces
CH
Chatweb · app
VC
Voicetel · web
EM
Embeddedcrm · erp
DC
Docbatch
/ Runtime
PL
Plannerreact · tool
RT
Retrievalhybrid
TC
Tool-calljsonschema
RR
Rerankercross-enc
/ Governance
PG
Policy gatepre · post
PI
PII redactin/out
JB
Jailbreakclassifier
AU
Audit logwal
/ Observability
EV
Evalsci/cd
TR
Tracesopentel
CO
Costtok · $
DR
Driftweekly
Reference architecture · ZRC-AGENT-V4.2 Deployed in your VPC · zero data egress Composable across OpenAI · Anthropic · Bedrock · Azure · open-weights
/ 02 — Agent types

Six shapes
of agent
we ship.

The shape of the agent should follow the shape of the work. We help you choose, build, and evaluate the right one — not sell you the same chatbot in six skins.

01

Service copilots.

Tier-1 / tier-2 case resolution agents in Salesforce, Zendesk, ServiceNow. Open cases, look up state, write dispositions, hand off cleanly.

−38%handle-time
02

Sales copilots.

Pre-call briefs, opportunity insights, post-call summaries pushed to your CRM. Brand-voice trained on real top-quartile reps.

+24%win-rate
03

Voice agents.

Sub-second voice copilots over telephony or web — interruptible, multilingual, tool-enabled. Production tested over 1.4M calls.

0.6smedian latency
04

Document agents.

Extraction, classification and review across forms, PDFs, contracts and clinical docs. Schema-typed output, fully audited.

0.96F1 typical
05

Internal copilots.

HR, finance, legal, IT desks — agents that retrieve from your intranet, ticket systems, and policy stores. SSO + row-level security.

+71%deflection
06

Embedded copilots.

Agents that live inside your product — chat sidekicks, in-app concierges, decision support. SDK + design system supplied.

2-weekintegration
/ 03 — Evals

Evals first.
Then the model.

Every Zenrac agent ships with a custom eval harness — task-grounded scenarios, regression suites, and red-team adversarials — wired into your CI/CD. Below: typical scorecard at GA.

Task accuracy
0.94
Citation faithfulness
0.97
Tool-call correctness
0.92
Brand & tone
0.96
Refusal rate · safe
0.99
Jailbreak resistance
0.91
Latency · p95
0.84
Cost · per resolved task
0.88
Eval suite · ZRC-EVAL-V3 · 2,140 scenarios Run on every prompt & model change · auto-revert on regression
/ 04 — Delivery

11 weeks.
Scope to GA.

A senior pod, embedded in your team, working in weekly increments. Below — the engagement we've shipped 60+ times.

01

Discover · 1 week.

Stakeholder workshops, scope contract, eval scenarios drafted, target architecture committed.

Wk 1scope · evals
02

Working prototype · 2 weeks.

End-to-end agent on real data, in your VPC, against the eval suite. Demo on Friday week 3.

Wk 2-3prototype
03

Iterate against evals · 4 weeks.

Daily prompt + retrieval iteration tracked against the eval scorecard. Cost & latency tuning. Adversarial red-team rounds.

Wk 4-7iterate
04

Pilot with real users · 2 weeks.

Limited release to a controlled cohort. Live observability. Feedback loops to the eval suite.

Wk 8-9pilot
05

GA & handover · 2 weeks.

Full rollout, runbooks, on-call rotation, monthly business review cadence. Or stay-on retainer.

Wk 10-11GA · handover
/ Get started

Bring us a real
workflow.

A 30-minute intro with two of our senior engineers. No slides. We'll sketch the agent on the call.

Book the call →