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/ Featured · AI Agent · Salesforce · VoiceQ4 · 2025
Atlas Bank.
An advisor copilot
that resolves 84%
of tier-1 calls.
Built a Salesforce-native voice + chat copilot for Atlas Bank's wealth-advisor desk. Routes inbound queries, opens cases in Service Cloud, drafts dispositions in brand voice, hands off to senior advisors with full context. Live across 1,400 advisors, 11 markets, 8 weeks scope-to-pilot.
Salesforce Service Cloud
AgentForce
Voice copilot
Data Cloud
FSC
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/ Pharma AI · Medical AffairsQ3 · 2025
Top-10 EU pharma.
Medical-affairs copilot replaced four point-tools and a BPO contract.
Pharma AI deployed across MSL, MI desk and PV teams. Pre-trained on SOPs, formulary and label library; tuned to brand voice; full audit trail.
−68%response time
+34%FCR · MI desk
0compliance findings
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/ Hospitality AI · ConciergeQ2 · 2025
Aurora Resorts.
Direct booking up 31%.
NPS up 27 points.
Hospitality AI across 14 properties — concierge agent, revenue copilot, F&B intelligence. PMS-native to Opera Cloud and IDeaS RMS.
+31%direct booking
+27ptNPS
+9.4%RevPAR
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/ Salesforce · CPQQ4 · 2025
Vida Mobility.
CPQ rebuild for the EV channel.
Sales Cloud + Revenue Cloud · 800 dealers · 14 markets.
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/ Creatio · MigrationQ1 · 2025
Yorkshire Housing.
Pega → Creatio · public sector.
Tenant-cutover with co-existence period, zero downtime.
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/ AI Agent · Doc IQQ3 · 2025
PURE Insurance.
Claim intake automated.
Document IQ for FNOL — extraction, classification, triage to Salesforce.
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/ Mobile · iOS · AndroidQ2 · 2025
Jockey Retail.
Store-associate companion app.
Flutter app for 1,200 stores · offline-first · OCR ML.
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/ Pharma AI · PVQ4 · 2024
McKesson (US).
PV triage at scale.
Spontaneous report intake to Argus Safety · MedDRA-coded.
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/ Salesforce · HealthQ1 · 2026
Olympus Med-tech.
HCP engagement, rebuilt.
Health Cloud · CDP · Veeva CRM stitched · Marketing Cloud journeys.
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/ Hospitality AI · RevenueQ1 · 2026
The Leela Goa.
Dynamic pricing copilot lifted RevPAR 12.3%.
Hospitality AI revenue copilot wired to Opera Cloud + Duetto. Approval-gated rate moves with reasoning attached. Live across 92 keys.
+12.3%RevPAR
+18%direct share
180dtenure
/ AI Agent · Internal copilotQ3 · 2025
Tata Capital.
Underwriter copilot deflected 71% of policy questions.
Retrieval-grounded copilot over policy library, product catalogue, and compliance bulletins. SSO-bound with row-level security.
71%deflection
+34%throughput
11wto GA